The cancellation route
Sign in at account.microsoft.com/services, find the subscription, and choose to cancel or turn off recurring billing. Microsoft says turning off recurring billing stops future charges while keeping the benefits until the expiration date.
How to Cancel Xbox Game Pass: step by step
- 01
Open Microsoft account services
Sign in at account.microsoft.com/services with the account that owns the subscription.
- 02
Choose cancel or stop recurring billing
Turning off recurring billing keeps access until the expiration date and stops the next charge.
- 03
Check the refund rule
Microsoft says a recent recurring charge can be refunded if the subscription is canceled within 30 days of the payment, one time per account per subscription product.
- 04
Confirm the status
Verify the services page shows recurring billing off or the subscription ended, and watch for a charge that should not happen.
Before you cancel
Recurring billing is on by default
Microsoft says subscriptions renew automatically unless recurring billing is switched off, which can be done without ending current access.
A one-time refund window exists
Microsoft says the most recent recurring charge can be refunded when the subscription is canceled within 30 days of payment, limited to once per account per product.
Benefits continue to the expiration date
Turning off recurring billing keeps Game Pass benefits until the paid period expires.
What counts as done
Steward completes the cancel or recurring-billing change on the Microsoft account, checks whether the 30-day refund applies, and saves the expiration date and confirmation.
Official sources
Updated July 10, 2026, for United States accounts. Cancellation routes, fees, deadlines, and refund eligibility can vary by plan, billing provider, location, and merchant policy. Steward shows you the final terms before taking the supported route or preparing the handoff.
Questions about canceling Xbox Game Pass
Can I get a refund on an Xbox Game Pass charge I did not want?
Microsoft says the most recent recurring charge can be refunded if the subscription is canceled within 30 days of the payment, one time per Microsoft account per subscription product.
What is the difference between canceling and turning off recurring billing?
Turning off recurring billing stops future charges while keeping benefits until the expiration date. Canceling can end the subscription sooner, depending on the option Microsoft presents.