See what the work looks like in Steward.

The paperwork appeared to show a $579.77 overpayment. The provider still said $223.71 was due.

“Here's another one for the same procedure, can you check this looks ok? I already paid it.”

Steward compared the provider statement with the insurance EOB, wrote the refund and bill-correction request, and helped the customer send it through the provider portal.

Insurance was missing from a $680.40 bill.

The provider billed the full balance as self-pay even though insurance was active. Steward sent the dispute, requested insurance rebilling and a hold on the balance, then checked the provider's response and sent the additional insurance details it requested.